Frequently asked questions
Is it possible to have the ordered goods by the next day?
Yes, if you order by 11:00 and choose DPD or GLS shipping service. We recommend that you write this request in the note in the order or contact us by phone.
What personal information do I need to fill in the order and can it not be misused?
We need to know your name, address, phone and email for a flawless delivery. The phone number is necessary for delivery via DPD, Parcel Service, Messenger. Your data is used for reliable and fast delivery of goods.
Can I pick up my order in person today?
Yes, it is possible to pick up your order directly from our warehouse in Jiřice on working days from 7:00 a.m. to 3:00 p.m. after a phone call with our employee. You can contact us.
Can delivery be expedited or postponed?
Please include special requests in your order or send us an email. We will be happy to accommodate you.
What should I do if my parcel still hasn’t arrived after a few days?
Delivery times can vary depending on the destination, usually between 1 and 3 working days. If more than 3 working days have passed since dispatch and you have not received your parcel, it is possible that the carrier has not reached you or has not been able to contact you. If you have not been contacted by the shipping company, please contact us. We will locate the shipment and let you know what to do next.
What should I do if an item is missing from my shipment?
Sometimes we ship items in multiple cartons due to a large order. There is no charge for multiple deliveries. If your shipment is not split into multiple parts and an item is still missing, please contact us.
What should I do if my parcel has arrived damaged?
If your parcel is damaged, definitely contact us to make a claim. We will agree on further action or compensation. Despite our special packaging and cartons, damage can rarely occur. See how we pack orders.
What should I do if I receive damaged goods?
If the parcel shows visible signs of damage, please refuse to accept it and contact us. If you have already received the goods, we recommend that you contact us so that we can resolve the situation appropriately. Despite careful packaging, damage may occur.
Do I have to order only through the e-shop?
You don’t have to. You can also order by email at [email protected] or by phone.
What should I do if I have ordered goods via the e-shop but have not received an order confirmation?
If you have not received an order confirmation, please contact us to ensure that your order has been correctly recorded. There may have been a technical error.
What if I want to change something after confirming my order?
If you need to change your order, please contact us as soon as possible. We will be happy to help you and arrange the details.
Is it possible to order goods that are not in your offer?
If you are interested in goods that are not in our standard offer, please contact us. We will do our best to accommodate you.
Can I use the spirits I buy for resale?
No, we are not a registered spirit distributor and we do not have a 5 million deposit. CZK. Distillates are sold only for final consumption. This restriction does not apply to other products such as wines, sodas, sweets, condiments and sauces.